Responsible Gaming

Gaming Should Always Be Fun

At 35jili, we're dedicated to creating an environment where online gaming remains an enjoyable form of entertainment for all Filipino players. We recognize that for most people, playing slots, bingo, fishing games, and other casino games at 35jili is a fun and exciting pastime. However, we also understand that for some individuals, gaming can become problematic if not managed responsibly.

Our responsible gaming program is built on the principle that gaming should enhance your life, not detract from it. Whether you're spinning slots in Manila, playing bingo in Cebu, or enjoying fishing games in Davao, you should always feel in control of your gaming activity. We encourage all players to approach gaming with a healthy mindset: set a budget you can afford to lose, never chase losses, and remember that the primary goal is entertainment, not profit.

35jili complies fully with PAGCOR's responsible gaming regulations and follows international best practices in player protection. We continuously invest in new technologies and training to ensure our platform promotes safe and responsible gaming behavior.

21+ Age Restriction – Strictly Enforced

Online gaming at 35jili is strictly for adults aged 21 years and older. This age restriction is mandated by PAGCOR regulations and is rigorously enforced across our platform. All players must provide valid government-issued identification during the registration process to verify their age and identity.

We do not knowingly accept registrations from individuals under the age of 21. If we discover that a player has provided false information regarding their age, we will immediately suspend the account, void all bets and winnings, and forfeit any remaining balance. We also reserve the right to report such cases to the appropriate authorities.

Parents and guardians are encouraged to monitor their children's internet usage and use parental control software to restrict access to gaming websites. If you believe a minor has accessed our platform, please contact our customer support team immediately.

Recognizing the Signs of Problem Gaming

While most players enjoy gaming responsibly, it's important to recognize when gaming behavior may be becoming problematic. Problem gaming can affect people from all walks of life and can have serious consequences for personal relationships, finances, mental health, and overall well-being.

Warning Signs to Watch For:

• Spending more than you can afford: Betting money intended for rent, utilities, food, or other essential expenses.
• Chasing losses: Continuing to play in an attempt to win back money you've lost, often resulting in even greater losses.
• Neglecting responsibilities: Missing work, school, or family obligations because of gaming activity.
• Borrowing money to game: Taking loans, using credit cards, or borrowing from friends and family to fund gaming.
• Lying about gaming activity: Hiding the extent of your gaming from loved ones or being dishonest about time and money spent.
• Feeling anxious or irritable: Experiencing mood swings, restlessness, or irritability when not gaming or when trying to cut back.
• Gaming to escape problems: Using gaming as a way to avoid dealing with stress, depression, anxiety, or relationship issues.
• Neglecting self-care: Skipping meals, losing sleep, or ignoring personal hygiene due to excessive gaming.
• Damaged relationships: Experiencing conflicts with family members, friends, or partners related to your gaming habits.

If you or someone you know exhibits several of these warning signs, it may be time to seek help. Recognizing the problem is the first and most important step toward recovery.

How to Play Responsibly at 35jili

Responsible gaming means keeping gaming fun, safe, and in balance with the rest of your life. Here are practical tips to help you maintain control:

Set a Budget and Stick to It

Before you start playing, decide how much money you can afford to lose without impacting your financial obligations or lifestyle. Treat this amount as the cost of entertainment, similar to going to the movies or dining out. Never exceed your budget, and never use money needed for bills, savings, or daily expenses.

Set Time Limits

Decide in advance how much time you want to spend gaming and stick to that limit. Use the session time reminder feature available in your account settings to alert you when your planned gaming time is up. Take regular breaks to stretch, hydrate, and clear your mind.

Never Chase Losses

Losing is part of gaming. If you're on a losing streak, accept it and walk away. Trying to win back losses often leads to even bigger losses and can be a sign of problem gaming behavior. Remember, the odds are always in favor of the house over time.

Don't Game Under the Influence

Avoid gaming when you're under the influence of alcohol or drugs. Substances impair judgment and can lead to impulsive decisions, excessive spending, and risky behavior.

Balance Gaming with Other Activities

Gaming should be one of many activities you enjoy, not your only source of entertainment. Make time for hobbies, exercise, social activities, and spending time with family and friends. A balanced lifestyle reduces the risk of gaming becoming a problem.

Use the Tools Available

Take advantage of the responsible gaming tools offered by 35jili, including deposit limits, loss limits, session reminders, and self-exclusion options. These features are designed to help you stay in control.

Self-Exclusion Program

If you feel you need a break from gaming, 35jili offers a comprehensive self-exclusion program that allows you to temporarily or permanently block access to your account. During the self-exclusion period, you will not be able to log in, make deposits, place bets, or participate in any gaming activity on the platform.

Self-Exclusion Options:

To activate self-exclusion, log in to your account, navigate to the Responsible Gaming section in your account settings, and select your desired exclusion period. Once activated, the self-exclusion period cannot be reversed or shortened. You will not receive promotional communications during your exclusion period.

For permanent self-exclusion, please contact our customer support team. Your account will be permanently closed, and you will be prohibited from creating new accounts on the platform. Any remaining balance will be returned to you via your registered payment method, subject to verification.

Getting Help for Problem Gaming

If you or someone you care about is struggling with problem gaming, know that help is available. Seeking support is a sign of strength, not weakness. Professional counseling and support groups have helped thousands of Filipinos regain control of their gaming behavior and rebuild their lives.

Support Resources in the Philippines:

While 35jili provides tools to help you manage your gaming, we also recognize that some players may need professional assistance. We encourage anyone experiencing problem gaming to reach out to qualified organizations that specialize in gaming addiction treatment and support.

PAGCOR also maintains a responsible gaming helpline and can provide referrals to qualified counselors and treatment programs throughout the Philippines. Their services are confidential and designed to help players and their families.

Financial Management and Payment Controls

Managing your finances responsibly is a critical component of safe gaming. 35jili supports responsible financial management through multiple features:

• Deposit Limits: Set daily, weekly, or monthly deposit caps through your account settings. Once a limit is reached, you cannot make additional deposits until the next period.
• No Credit: We do not offer credit or loans to players. You can only play with funds you have deposited into your account.
• GCash and Maya Support: Use e-wallet services like GCash and Maya to maintain better control over your gaming budget. These services allow you to set spending limits and track transactions easily.
• Transaction History: Review your complete deposit and withdrawal history at any time to understand your spending patterns.
• Withdrawal Cooling-Off: Withdrawals are processed with a short verification period, giving you time to reconsider impulsive redeposit decisions.

Never use borrowed money or credit cards to fund gaming activity. Only deposit money that you have set aside specifically for entertainment purposes and can afford to lose without financial hardship.

Support for Friends and Family

If you're concerned about a friend or family member's gaming behavior, it's natural to feel worried, frustrated, or unsure of how to help. Problem gaming affects not just the individual, but also their loved ones.

How to Help:

• Start a conversation: Express your concerns in a non-judgmental, supportive manner. Use specific examples of behavior changes you've noticed.
• Encourage professional help: Suggest that they speak with a counselor or contact a support organization specializing in gaming addiction.
• Set boundaries: While being supportive, it's important not to enable the behavior by lending money or covering financial obligations caused by gaming losses.
• Seek support for yourself: Many organizations offer support groups for family members and loved ones affected by problem gaming.

Remember, you cannot force someone to change. Recovery is a personal journey that requires the individual's willingness to seek help. However, your support and encouragement can make a significant difference.